J.D. Power and Associates Study Names RE/MAX Highest in Customer Satisfaction in 2011
Sarasota, FL, August 07, 2011 –(PR.com)– Results from the J.D. Power and Associates 2011 Home Buyer/Seller Study recognize RE/MAX for providing the highest overall consumer satisfaction for both home buyers and home sellers. In last year’s study, two different companies ranked the highest in each category, but this year home buyers and sellers both rated RE/MAX the highest.
“We are proud to receive recognition from a reputable independent source and from our customers,” said Peter Crowley, President of RE/MAX Alliance Group. “The RE/MAX culture emphasizes agent training, professionalism and customer service. Our agents average more experience and training than other agents, they are better prepared to deal with home buyers and sellers in any kind of market.”
This is the fourth annual study of home buyer and seller satisfaction with the largest national real estate companies, conducted by J.D. Power and Associates. For the home buying experience, three factors were considered: agent/salesperson, office, and a variety of additional services. Four factors were examined for the home-selling experience: agent/salesperson, marketing, office, and a variety of additional services.
Details from the study indicate that on a scale of 1,000, homebuyer respondents ranked RE/MAX with a score of 805 and home sellers put RE/MAX on top at 791. The 2011 study includes more than 4,200 evaluations from 3,680 respondents who bought or sold a home in the United States between March 2010 and April 2011.
In two other 2011 industry surveys of the country’s top real estate brokerages, RE/MAX agents averaged more transaction sides than agents at the other national franchises. The RIS Media Power Broker Survey and the REAL Trends 500 both showed that RE/MAX agents averaged over 14 transactions sides, more than double the average of many competitors.
The success of RE/MAX agents is the result of its comprehensive educational platform, RE/MAX University, which offers more than 1,100 educational programs on-demand, and available online, on television, on smart phones and in classrooms around the world. RE/MAX dominated the local real estate market in 2010, selling more homes than any other real estate company in the area.
“It’s very gratifying to be recognized for our hard work and effort,” said Crowley. “RE/MAX Alliance Group is committed to excellence and strives to achieve its ideal of producing the best and accepting nothing but the best.”
RE/MAX Alliance Group is a full-service real estate company that has been serving the residential and commercial real estate needs of southwest Florida for more than 15 years. With more than 300 agents and employees in 10 offices, RE/MAX Alliance Group is the Number One RE/MAX in Florida based on transactions and volume, and the Number 10 RE/MAX in the nation based on transactions. Telephone: (941) 954-5454. Website: http://www.AllianceGroupFL.com.
About the RE/MAX Network:
RE/MAX was founded in 1973 by Dave and Gail Liniger, real estate industry visionaries who still lead the Denver-based global franchisor today. RE/MAX is recognized as a leading real estate franchise company with the most productive sales force in the industry and a global reach of more than 80 countries. With a passion for the communities in which its agents live and work, RE/MAX is proud to have raised more than $100 million for Children’s Miracle Network Hospitals, Susan G. Komen for the Cure® and other charities.
About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.